Terms &Conditions

Terms of dry-cleaning Liability for any reason (lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide. (This can be located at drycleaningcomplaints.com) Any issues must be reported within the garment collection, we accept no responsibility if the garment is taken away from the collection point. We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.
Any claim settled by us will be on condition that it is accepted by you as full and final settlement.We will not be liable for any damage which is not related to or caused by the cleaning process.We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above.We follow the Textile Service Association (TSA) industry guidelines for fair compensation.
From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines. If there is doubt as to the cause of damage to any item then an independent third party will be appointed by the Laundry Technology Centre. The result of such analysis will be final and will form the basis for any compensation due. The costs of any such analysis shall be paid for by the party which the Laundry Technology Centre determines is liable.